This Privacy Policy explains how Productions Kfe International Inc., a company operating as KFEProd and located at 127-1494 ch de Chambly, Longueuil - J4J 3X3, Canada (CA), collects, uses, stores, and protects information about individuals who visit this website, request our live production services, or otherwise interact with our business. The policy applies to information gathered online through the KFEPROD website as well as information shared with us by email, telephone, and in person during the course of planning and delivering live events.
This policy also describes your choices and rights with respect to the information we hold, and it sets out the steps we take to keep that information secure. It applies to all visitors to the website, to clients and prospective clients, to artists and crew who work with us, and to any individual who contacts us with a question or a booking enquiry.
By continuing to use this website or by engaging our services, you acknowledge that you have read and understood the practices described in this policy. We encourage you to review this page regularly, as we may update it from time to time to reflect changes in our business, the law, or the technology we use.
The services offered through this website are developed and operated by the developer KFEProd, part of Productions Kfe International Inc. We are committed to respecting your privacy and to handling any personal information we receive with care and transparency. This policy is written in plain English so that you can understand exactly what happens to the details you share with us, and so that you can make informed decisions about how you interact with our services.
We are a live event production and staging company. That means much of the information we handle relates to shows, venues, and technical planning. Even so, we treat the personal details of every individual we deal with with the same care we apply to a touring rig on a show night. Your trust matters to us, and we work hard to keep it.
If you have questions about this policy, about the information we hold about you, or about any of your privacy rights, you can reach our team by email at connect@kfeprod.lol or by telephone at +15705157379. Our mailing address is 127-1494 ch de Chambly, Longueuil - J4J 3X3, Canada (CA).
We collect information in order to operate the website, communicate with potential and existing clients, and deliver live production and staging services. The types of information we may collect include the following.
We do not seek to collect sensitive categories of personal information, such as details about health, religion, or political opinions, and we ask that you avoid sharing information that is not necessary for the planning of your event. If you provide such information to us unsolicited, we will handle it in line with this policy and will only use it for the purpose for which it was provided.
In the course of delivering an event, we may also hold details about crew members, artists, and venue staff who are involved in the production. Where those individuals are not our own staff, we rely on the organizers to ensure the appropriate notices and consents are in place, and we handle any such information only as needed for the show.
We use the information we collect for a range of business purposes that are necessary to provide our services and to operate the website effectively. These purposes are described below, and we will not use your information in ways that are incompatible with them.
We only use your information for purposes that are compatible with the reasons for which it was collected. If we intend to use it for a materially different purpose, we will notify you and, where required, seek your consent.
We process personal information on several legal bases depending on the situation and the applicable law in Canada, including the Personal Information Protection and Electronic Documents Act and any successor legislation.
Where we rely on our legitimate interests, we weigh those interests carefully against your privacy rights. We use this basis only for activities that a reasonable person would expect, such as keeping our business records, managing our suppliers and crew, and maintaining the security of our systems.
We keep a record of the basis on which we rely for each type of processing, and we review those assessments periodically to ensure they remain appropriate.
We do not sell your personal information to third parties, and we do not trade it for advertising revenue. We share information only in limited circumstances and always for legitimate business purposes, as described below.
Where we share information with a third party, we require that party to handle it in accordance with this policy and applicable law. We aim to minimize what we share, sharing only the information that is genuinely needed for the task at hand.
This website uses cookies and similar technologies to improve your experience and to understand how visitors interact with our pages. A cookie is a small file stored on your device that helps us remember preferences and recognize repeat visits. Cookies can also help the website load correctly and keep essential functions working smoothly.
We may use analytics tools to collect aggregated information about traffic and usage patterns. This information helps us understand which pages are popular, how long visitors stay, and how we can improve the website. Analytics data is aggregated and does not personally identify you, and we use it only to make the website better for everyone.
You can control cookies through your browser settings. You may block or delete cookies, although some features of the website may not function as intended if you do so. Because our use of analytics cookies is limited and does not generally require a login, you can usually manage them through your browser or device settings without contacting us.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, and reporting requirements. We do not keep information indefinitely, and we regularly review what we hold.
Contact and booking records are generally retained for the duration of the business relationship and for a reasonable period afterwards to support ongoing client service and to satisfy tax and accounting obligations. Records related to a specific event are typically kept until the event and any related follow-up work are complete, and then for as long as needed for reference and safety purposes.
Website analytics data is retained in anonymized or aggregated form for as long as we find it useful for improving the site. Email correspondence is kept for as long as it remains relevant to our ongoing relationship and business records, and is reviewed periodically.
When information is no longer needed, we delete it or anonymize it so that it can no longer be linked to you. Our retention schedules are reviewed regularly to make sure we are not holding anything longer than necessary.
We take the security of your personal information seriously and apply appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure.
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security, and we encourage you to use reasonable care when sharing data online, including using strong and unique passwords and keeping your own devices secure.
In the unlikely event of a data breach that could put your rights and freedoms at risk, we will notify you and the relevant authorities as required by applicable law.
Subject to applicable law, you have a number of rights regarding your personal information. These are described below, and we will honour them to the extent permitted by law.
Where we process information on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You may also update your marketing preferences at any time by following the instructions in any communication you receive from us.
To exercise any of these rights, please contact us using the details in the Contact section of this policy. We will respond to your request in a timely manner and in accordance with applicable law. You also have the right to lodge a complaint with the relevant data protection authority or privacy commissioner if you believe we have not handled your information lawfully.
This website and our services are intended for business and professional use, and are not directed at children. We do not knowingly collect personal information from children, and we do not knowingly send marketing to children.
If you are a parent or guardian and believe that a child has provided personal information to us without your consent, please contact us using the details at the end of this policy. If we learn that we have collected personal information from a child, we will take steps to delete that information as promptly as possible and will not use it for any purpose.
As a production company that serves clients across Canada and internationally, your personal information may be stored, accessed, or processed outside the country in which you are located. This may occur through the use of cloud-based service providers that operate data centers in different regions, or when we work with production partners on international touring dates.
Where we transfer personal information across borders, we take steps to ensure that it is protected in a manner consistent with this policy and applicable law, including through contractual safeguards where appropriate. Our aim is that your information receives a similar level of protection regardless of where it is processed.
By engaging our services, you understand that your information may be transferred in this way as part of delivering live events and operating our business.
This website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external site you visit.
We may use third party services for functions such as analytics and email delivery. These providers act on our behalf and are bound by agreements that restrict how they may use personal information. We review our arrangements with third parties to confirm that your information is protected, and we only work with providers that demonstrate a commitment to data protection.
During the course of a production, we may handle photographs, video footage, stage plots, and other materials related to events that our clients are part of, including images that may contain recognizable individuals. We treat these materials with care and use them only for the purposes for which they were provided.
Where our clients share footage or promotional media with us, we use it to support event planning and to document our work with permission. We do not publish images of identifiable individuals without proper authorization, and we respect the publicity and media rules set out for each event by the organizer and venue.
If you appear in material that we hold and you would like us to remove or restrict its use, you can contact us and we will review your request promptly in line with applicable law and any relevant contracts.
When you contact us, send us a booking request, or otherwise engage with our services, we may send you messages that are necessary to manage our relationship and deliver the services you have requested. These service messages are not marketing, and you will continue to receive them while we are working together.
Where we send occasional news, show announcements, or offers, we do so only where you have agreed to receive them, and we always include a simple way to opt out. You can unsubscribe from marketing communications at any time, without affecting the services we provide to you.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make significant changes, we will update the effective date below and may provide additional notice on this website.
We encourage you to review this page periodically so that you are aware of how your information is being handled. Continued use of the website or our services after any changes become effective constitutes your acceptance of the revised policy, to the extent permitted by law.
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your privacy rights, you can contact Productions Kfe International Inc. as follows.
We make every effort to respond to enquiries promptly and to resolve any privacy concerns you may have. We appreciate the opportunity to build a relationship of trust with every client and visitor, and we are glad to answer questions about how we handle information.
Effective Date: 1 September 2026